Help, Tours & Bug Reports
Stuck? You have four ways to get unstuck, from a guided tour that points at the right button, to reporting a bug straight to the engineers.
On online stores these sit in the Support group. Business Websites have Help & Tours and Bug Reports as their own sidebar items. Press Ctrl + H or F1 anywhere in the dashboard to open Help.
Where to get help
| Option | Best for |
|---|---|
| Ask Joomni AI | Questions about your own store, answered instantly. See Vendor AI Agent. |
| Documentation | Written guides for every part of the dashboard: these pages. |
| Contact support | Talk to a person. The team usually replies within a few hours. |
| Report a bug | Something is broken. Send it straight to the engineers. |
Guided tours
Tours walk you through a screen step by step, highlighting the actual buttons as they go. There are tours for the dashboard, products, settings, the website editor and more. Your progress shows how many you've completed.
- Start any tour from All tours, or use Take a tour of this page in the page builder's tools menu.
- Use the keyboard during a tour: next step, previous step, leave the tour, or open the page it's pointing at.
- Tour settings control how and when tours appear. Reset all tours lets you watch them again from the start.
Report a bug
Go to Bug Reports and click File a Ticket
Describe it
A short title, what happened versus what you expected, and the steps to reproduce it (“1. Go to… 2. Click… 3. See error”).Set priority and severity
Priority: Low (cosmetic), Medium (a workaround exists), High (a feature is disabled) or Critical (blocker, site down). Severity describes how bad the effect is.Add the page and screenshots
The URL where it happened (for example/dashboard/theme) and any screenshots.Submit
Your browser details are attached automatically, which helps the engineers reproduce it.
Track your reports under Bug Reports: Open, In Progress, Needs Info (the team has a question for you) and Resolved. Filter by status and priority, or search by title or ID.
Bug report or ticket?
Other resources
- Help Center: articles on payments, store management and AI tools.
- FAQ: common questions about the platform, features and pricing.
- Changelog: what's new in Joomni.
- Contact: reach the team directly.
Related guides