1. Introduction

Joomni ("we," "our," or "us") operates joomni.com, an AI-powered e-commerce and website builder platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this carefully. By using Joomni, you consent to the practices described below.

2. Information We Collect

2a. Information you provide directly:

• Account registration data (name, email, phone number, business name)
• Billing and payment information (processed securely via third-party payment gateways such as eSewa, Khalti, or Stripe)
• Store content you create (product listings, images, descriptions, custom HTML/CSS)
• Communications you send us (support tickets, feedback)

2b. Information collected automatically:

• Usage data (pages visited, features used, time on platform)
• Device and browser information (IP address, browser type, OS)
• Cookies and similar tracking technologies
• AI interaction logs (prompts submitted to Joomni's AI tools for service improvement)

2c. Information from third parties:

• OAuth login data (if you sign in via Google or similar providers)
• Analytics data from integrated tools

3. How We Use Your Information

• To create and manage your Joomni account
• To provide AI-powered store building, content generation, and code editing features
• To process payments and send billing notifications
• To send product updates, feature announcements, and promotional emails (you may opt out at any time)
• To improve our AI models and platform features
• To detect fraud, abuse, and security incidents
• To comply with applicable laws and regulations

4. Cookies

We use cookies and similar technologies to keep you logged in, remember preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect platform functionality.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers (hosting, payment processors, email delivery, analytics) under strict data processing agreements
• Law enforcement when required by applicable law or court order
• Business transfers in the event of a merger, acquisition, or sale of assets (you will be notified)

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

7. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), secure storage, and access controls. No system is 100% secure; we encourage you to use a strong password and keep your credentials private.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Joomni is not directed to individuals under 16 years of age. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or an in-app notice. Continued use of the platform after changes take effect constitutes acceptance.

11. Contact

Joomni · Kathmandu, Nepal · [email protected]