Joomni Documentation

Introduction

What Joomni is, the two business types, and how the dashboard is organised.

Account Setup

Create your account, verify your email, and create your first store.

Launch Checklist

The setup checklist, step by step, from empty store to first order.

Dashboard Overview

The home screen, the sidebar, notifications, search and switching stores.

Products

Add products, photos, pricing, variants and SEO — by hand or with AI.

Collections

Group products manually or with automatic conditions.

Inventory

Stock levels, adjustments, the activity log, stock locations and purchase orders.

Brands

Keep a list of brands and link products to them.

Orders

Statuses, manual orders, COD checks, edits, payments, returns, courier booking and invoices.

Customers

Customer profiles, notes, tickets and emailing a customer.

Leads

Enquiries from your contact forms, with AI lead scoring.

Discounts

Codes, automatic discounts, free shipping and Buy X Get Y offers.

Campaigns

Design, test and schedule marketing emails, set up automations, and track opens and clicks.

Tickets

Customer support tickets and how to work through them.

POS Terminal

In-store billing, barcodes, split payments, held sales, registers and shifts, VAT, offline mode and register analytics.

Calendar & Appointments

Day-to-day booking work: the calendar, approvals, check-in and the waitlist.

Services, Resources & Hours

Set up what can be booked, by whom, when, and under which rules.

Appearance & Themes

Choose, install and style a theme; colours and fonts for the whole site.

Pages & Page Builder

Build pages from sections, use AI to design them, and publish.

Blogs

Write, publish and organise blog posts.

Navigation

Build your header and footer menus with drag and drop.

Media

Upload images and files and keep them in folders.

Extensions

Add WhatsApp chat, Google Analytics, Facebook Pixel, POS, Bookings and more.

Redirects

Send old URLs to new ones so links and search rankings keep working.

Projects & Clients

A project board and client records for agencies and freelancers.

Analytics

Visitors, pages, traffic sources, devices, locations and live activity.

Plans & Billing

Plans, the free trial, usage limits and store credit.

General & Store Details

Name, contact details, logo, currency, timezone, address and sessions.

Custom Domain

Change your subdomain or connect a domain you own.

Payments

Cash on delivery, QR, eSewa, Khalti and IME Pay.

Shipping & Delivery

Shipping profiles, zones and rates, plus Pathao and Upaya.

Checkout & Accounts

Guest checkout, optional or required customer accounts, sign-in and password reset.

SEO & Sitemap

Page SEO, your sitemap and robots.txt.

Email

Email templates and custom sending with Resend or Google SMTP.

Staff & Permissions

Invite your team and control what each person can see and do.

API & Webhooks

Shopify-compatible versioned REST API, scoped tokens, and HMAC-signed webhooks for orders, products, inventory and leads.

Vendor AI Agent

The assistant inside your dashboard, and what it can do for you.

AI Features

Turn on AI with your own Gemini or Claude key, choose the tools you want, set your brand voice.

Storefront AI Agent

A shopping assistant your customers can chat with.

Claude & ChatGPT

Run your store from Claude, ChatGPT or any MCP client.

Joomni Studio

Become a theme builder: apply, create free sandbox stores and design themes.

Publishing a Theme

Theme listings, submitting a version, automated checks and review.

Building with AI

Connect Claude, ChatGPT or Cursor to a sandbox and build themes by describing them.

Help, Tours & Bug Reports

Guided tours, reporting a bug, and reaching the Joomni team.