Storefront AI Agent

Turn it on

1. Open the extension

   In Website › Extensions, find Joomni AI Customer Agent under AI & Automation.

2. Check what it runs on

   The install dialog shows two things before you switch it on:

   • Brand voice: whether your brand voice story and rules are set. The chat speaks in that voice.
   • AI account: the chat runs on the AI key you saved in Settings › AI Features (Gemini first, otherwise Claude). Turn AI Features on before switching the chat on, or it can't answer.

   Each has a link to set it up.

3. Set the Welcome Message

   The first thing visitors see when they open the chat, for example “Hi! How can I help you find the perfect product today?”

4. Pick a Bot Tone

   Friendly, Professional or Enthusiastic. For this chat it takes the place of the tone in your brand voice; your brand story and rules still apply.

5. Install, then try it on your live site

   Open your storefront and ask something a customer would, such as “Do you have red kurtas under Rs 2,000?”

What it can and can't do

• Can: answer questions about your products and store, search your products, and show them as cards with an Add to Cart button. Checkout then works as normal.
• Can't: see or change orders, customer details or settings, take payments, or book appointments. It points visitors to checkout, order tracking or your booking page instead.

It answers from your active products, published blog posts and store information, so keep those up to date. Visitors are limited to a reasonable number of messages a minute. The chat only appears while the extension is on and your plan includes it. If your plan changes, it disappears from your site until you upgrade.