Omni Messaging
Stop tab-switching. Manage all your customer conversations in one unified inbox.
The Unified Inbox
Joomni's Omni Messaging platform aggregates messages from multiple channels into a single "Tri-Pane" view:
- Left Pane: Conversation list with status filters (Open, Closed, Unread).
- Middle Pane: The active chat thread.
- Right Pane: Context sidebar showing the customer's Order History and Profile.
Connecting Channels
WhatsApp Business
Scan the QR code in settings to link your WhatsApp number. Supports text, images, and voice notes.
Facebook Messenger
Connect your Facebook Page to receive messages sent to your brand's page directly in Joomni.
AI-Powered Responses
The Omni Inbox is turbocharged with AI:
- Magic Draft: The AI analyzes the customer's question and drafts a reply for you. You just review and hit send.
- Auto-Reply: Set up automated responses for off-hours or common questions like "Where is my order?".